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Shipping Policy

Welcome to Downstair Ceramics! We're excited to share our handcrafted ceramics with you, and we want to ensure your order arrives safely and smoothly.

Shipping Zones and Rates:

We ship to [list your shipping zones, e.g., local, domestic, international]. Shipping rates vary depending on your location and chosen shipping method. You can see the estimated cost during checkout.

Shipping Methods:

We offer [list your shipping methods, e.g., standard, expedited]. Standard shipping typically takes [estimated delivery time] and expedited shipping arrives in [estimated time frame]. Please note that these are estimates and actual delivery times may vary.

Packaging and Handling:

Your precious ceramics are carefully packed with [describe your packaging materials, e.g., bubble wrap, packing peanuts, custom boxes] to ensure they arrive safe and sound. We handle all orders with care and attention to detail.

Processing and Delivery Times:

We strive to process orders within [state processing time, e.g., 1-3 business days]. Once shipped, delivery times will depend on your chosen shipping method and location. Please refer to the estimated delivery times listed above.

Insurance and Tracking:

We offer optional shipping insurance for added peace of mind. This covers your order in case of damage during transit. Tracking information will be provided via email for all orders.

Returns and Damages:

We want you to love your ceramics! If you need to return an undamaged item, [explain your return policy, e.g., please contact us within 30 days for a full refund]. You will be responsible for return shipping costs.

In case of damage during transit, please contact us within [specify timeframe] with photos of the damage and your order number. We will work with you to resolve the issue promptly, either through a replacement or a refund.

Additional Information:

  • Please note that some oversized or fragile items may have additional shipping restrictions or costs. We will notify you if this applies to your order.

  • For international orders, please be aware that you may be responsible for any customs fees or duties.

Contact Information:

For any questions about shipping, please don't hesitate to contact us at daniel@downstaitscreative.com.

Thank you for choosing Downstairs Ceramics. We appreciate your business and look forward to bringing joy and beauty to your home with our handcrafted ceramics.

Return & Exchange Policy

Downstairs Ceramics Return & Exchange Policy

At Downstairs Ceramics, we strive to create high-quality ceramics that you'll cherish for years. However, we understand that sometimes things don't always work out as planned. This policy outlines our process for returns and exchanges.

Returns:

  • Undamaged Items: You may return any undamaged item for a full refund within [specify timeframe, e.g., 15 days] of purchase. Please note that return shipping costs are your responsibility.

  • Damaged Items: If your item arrives damaged, please contact us within [5 days] of receipt with photos of the damage and your order number. We will gladly replace the item for free or issue a full refund, depending on your preference.

  • Qualifying Reasons for Return: We accept returns for items that are:

    • Not as described or pictured on our website.

    • Wrong size or color than ordered.

    • Defective or damaged during delivery.

How to Return 

  1. Contact us at daniel@downstairscreative.com to initiate a return.

  2. We will provide you with a return authorization number (RAN) and return instructions.

  3. Pack the item securely in its original packaging and include the RAN with your return.

  4. Ship the item back to us using a trackable shipping method and keep the tracking number for your reference.

Refunds:

  • Refunds will be processed within [14 days] of receiving the returned item and verifying its condition.

  • Refunds will be issued to the original payment method used for the purchase.

We hope this policy provides clear and straightforward information about our return and exchange process. If you have any questions, please don't hesitate to contact us.

Thank you for choosing Downstairs Ceramics!

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