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WARRANTY 

Downstairs Ceramics Studio Warranty

Thank you for choosing Downstairs Ceramics Studio! We are proud to offer high-quality, handcrafted ceramic pieces that are made with love and care. Due to the midfire schedule of our kiln house (Clayroom SF) at cone 5-6 the clay bodies do not always fully vitrify and can cause the vessels to weep.  Please take care as to test the vessels for water retention.  We recommend a barrier between the vessel and any sensitive surfaces it may come on contact with.  

This warranty covers all ceramic pieces purchased from Downstairs Ceramics Studio, effective [Dec 14, 2023]. Please note that this warranty applies only to the original purchaser and is not transferable.

What is Covered:

  • Defects in materials and workmanship: This includes cracks, chips, breaks, or other imperfections that are not the result of normal wear and tear or misuse.

  • Glazing defects: This includes defects that affect the functionality or aesthetics of the glaze, such as uneven application, bubbling, or cracking.

  • Leaks: This covers any ceramic piece that is not watertight as intended

What is Not Covered:

  • Normal wear and tear: This includes minor scratches, chips, or fading that occur over time with normal use.

  • Damage caused by misuse: This includes dropping, hitting, or improper cleaning of the ceramic piece.

  • Damage caused by accidents: This includes damage from fires, floods, earthquakes, or other unforeseen events.

  • Damage caused by extreme temperatures or harsh chemicals: This includes exposure to heat sources like ovens or microwaves, or harsh chemicals like bleach or drain cleaners.

  • Products purchased from unauthorized retailers: Downstairs Ceramics Studio is not responsible for any warranty claims on products purchased from unauthorized retailers.

Our Liability:

Downstairs Ceramics Studio's sole liability under this warranty is to, at its option, repair or replace the defective ceramic piece. We are not responsible for any incidental or consequential damages arising from the use of the ceramic piece.

Customer Responsibilities:

To receive warranty service, the customer must:

  • Provide proof of purchase, such as a receipt or invoice.

  • Notify Downstairs Ceramics Studio of the defect within 14 days of discovering it.

  • Return the defective ceramic piece to Downstairs Ceramics Studio at the customer's expense.

Limitation of Remedies:

The customer's sole and exclusive remedy under this warranty is repair or replacement of the defective ceramic piece. Downstairs Ceramics Studio is not responsible for any other damages, including incidental or consequential damages.

Governing Law:

This warranty shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws provisions.

Entire Agreement:

This warranty constitutes the entire agreement between the parties with respect to the ceramic piece and supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written.

Severability:

If any provision of this warranty is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

Contact Information:

To obtain warranty service or to ask questions about this warranty, please contact Downstairs Ceramics Studio at:

  • daniel@downstairscreative.com

  • Please note that all ceramic pieces are fired at ClayroomSF, a third-party studio. While we stand behind the quality of our work, any firing issues or defects that arise during the firing process will be handled by ClayroomSF under their own warranty policy.

  • We encourage you to handle your ceramic pieces with care to ensure their longevity. Please follow any care instructions provided with your purchase.
     

We hope this warranty gives you peace of mind and confidence in your Downstairs Ceramics purchase. We are committed to creating beautiful and functional ceramic pieces that you will enjoy for years to come.

Thank you for your support!

Sincerely,

The Downstairs Ceramics Studio Team

P.S. We would love to see how you are using your Downstairs Ceramics pieces! Please share photos with us on social media using the hashtag #DownstairsCeramics.

PRIVACY & SAFETY

Privacy & Safety at Downstairs Ceramics

At Downstairs Ceramics, we believe in creating beautiful, handcrafted pieces and fostering a safe and welcoming environment for everyone. We take your privacy and safety seriously and want to be transparent about how we handle your information and ensure your well-being.

Privacy:

  • Data Security: We use secure payment gateways and encrypted storage to protect your financial information.We only collect the data necessary to fulfill your orders and provide you with the best possible experience.

  • Cookies & Tracking: We use cookies to personalize your experience and understand how our website is used.You can control your cookie preferences through your browser settings.

  • Email Communication: We only send you emails with your consent, such as order confirmations or updates about new collections. You can unsubscribe at any time from any email.

  • Third-Party Data Sharing: We do not share your personal information with any third parties for marketing purposes. We may share it with trusted partners who help us fulfill your orders or provide customer service, but only with your consent and under strict confidentiality agreements.

  • Your Rights: You have the right to access, correct, or delete your personal information at any time. You can also object to the processing of your data. Please contact us at [Your Email Address] for assistance.

Safety:

  • Studio Access: Our studio is a working space and not open to the general public. 

  • Material Safety: We use high-quality, food-safe materials in our pottery. However, some glazes may contain lead or other trace minerals. We clearly label any pieces that are not recommended for food use.

We are always looking for ways to improve our privacy and safety practices. If you have any questions or concerns, please don't hesitate to contact us.

Thank you for choosing Downstairs Ceramics We hope you enjoy our website and feel safe and informed when you shop with us or visit our studio.

WHOLESALE INQUIRIES

 Wholesale Downstairs Ceramics 

Do you own a shop, cafe, or boutique looking for unique, handcrafted ceramics to elevate your space and delight your customers? Look no further than [Your Pottery Name]!

Why Choose Our Wholesale Ceramics?

  • High-Quality, Handcrafted Pieces: Our ceramics are made with love and attention to detail, using premium materials and time-honored techniques. Each piece is unique and holds a story, adding a touch of individuality to your establishment.

  • Diverse Collection: We offer a wide variety of ceramic styles, from modern and minimalist to rustic and whimsical. We cater to a range of tastes and aesthetics, ensuring you find the perfect pieces to complement your brand.

  • Competitive Wholesale Pricing: We understand the needs of businesses and offer competitive wholesale pricing to ensure profitability for our partners.

  • Reliable Service: We prioritize prompt communication, efficient order fulfillment, and secure packaging to guarantee a smooth and seamless experience.

  • Minimum Order Flexibility: We offer flexible minimum order quantities to accommodate your specific needs,whether you're a small boutique or a large retailer.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Payment Methods
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